Returns and exchanges

Products that are not eligible for return or exchange

We cannot accept returns or exchanges for the following items. Please understand that this is due to the nature of the products.

• Products that have been delivered more than 9 days ago
• Products that have been opened once (excluding bras)
• If the package, price tag, or tag is torn or damaged
• Sale items (discounted items) and lucky bags
• Products ordered as gifts
• Returns and exchanges for some products in the "Bulk Purchase Discount", "Variable Selection Discount", "Set Discount" and "Set Products" categories
• Exchange resulting in a difference

• *Except in the case of defective products.
• *We cannot accept returns if the product defect is due to customer negligence.
• *We cannot accept returns after the return period has passed, so please check the condition of the product as soon as it arrives.

Return process

If you wish to return a product that has been delivered to you,Within 9 days after the product arrivesPlease contact us.

Returns and exchanges contact point

Guidance

To those who wish to return an order that was made using a coupon

If the total amount of the returned items does not meet the coupon usage conditions, the amount will be refunded minus the coupon amount. Please check here for information on returns for orders using coupons.

For those who wish to return an order that was placed using points

Once the return processing is complete, the points you used will be returned. Please see here for information on returns for orders using points.

Shipping Fee Refunds

If you return the product for your own reasons, the shipping fee will be borne by you. Only the product price will be refunded.

Refund Method

The refund method will vary depending on your payment method.

pay by a credit card	Refund to credit card *If you complete the return process after the closing date of your credit card company, the full amount may be withdrawn from your credit card account at once. In that case, the refund will be made the following month. *We cannot provide detailed information regarding billing closing dates, billing timing, etc. Please contact your credit card company for more information.

Cash on delivery

Refund to your bank account *Depending on the closing date, the refund date will be one of the following. Thank you for your understanding in advance. 15th (if a holiday, the next business day) Last day of the month (if a holiday, the previous business day) Please contact us in advance with the following information: ①Bank name ② Branch name ③Account holder name (katakana) ④Account number ⑤Normal or immediate

PayPay payment	The refund will be made to your PayPay balance. *Depending on the contents of your return, we may not be able to process the refund to your PayPay balance, so the refund will be made by bank transfer.

Full payment with points	We will convert your points.

Exchange process

If you wish to return or exchange a product, please contact us within 9 days of receiving the product.

*If you do not contact us in advance, we may not be able to provide the desired exchange item in stock.

Returns and exchanges contact point

Guidance

• We cannot accept exchanges for products of a different price.
• The shipping fee for returning the product you wish to exchange will beCustomer's responsibilityThis will be the case.
• The shipping cost for sending the replacement product isOur responsibilityWe will send it to you by.

Return Policy

Please be sure to send it by courier service, Yu-Pack, etc. We cannot take responsibility for loss or accidents caused by non-compensated return methods such as non-standard mail, mail service, letter pack, etc. Please note.
Please note that we cannot take responsibility for any damage, staining, or loss of shape of the product caused by the delivery method, and if the above occurs, we may not be able to exchange or refund the product. Please be considerate when shipping.

please

• Please prepare the return shipping slip required when returning the product.
• Please use the bag or cardboard box that was delivered to you to pack the returned item. (If not, you can use other packing materials.)
• If you return the product for your own reasons, you will be responsible for the shipping costs.