User guide

Our store allows only one registration per email address. There are 18 required fields to register as a member. If there is any mistake in the input, an error message will be displayed. Please enter the information accordingly.
Important points regarding membership registration

On the login page, click on "Forgot your password? Click here to reset it" and enter your registered email address. When you press the "Send" button, an automatic email will be sent to you. Please follow the instructions in the email to reset your password.

We are sorry, but you cannot use the coupon after the order has been confirmed. Please be careful not to forget to use it when ordering.
If you forget to use a coupon

We cannot change your order after it has been confirmed. We apologize for the inconvenience, but we will accept returns and exchanges after the product arrives. Please note that the shipping costs will be borne by the customer. Thank you for your understanding in advance.
Return process

If the "Status" of the order in "Order History" on your My Page is "Not Shipped" and there is a "Cancel" button in the "Details/Cancellation" section, you can cancel the order by pressing the button.
*If the Cancel button has disappeared, your order cannot be cancelled as it has already been prepared for shipment.

There is a possibility that emails from our store may be recognized as "spoofed emails" and end up in your spam folder, or that you may not be able to check them due to your settings to block incoming emails.
Please set up your email so that you can receive emails from "@gunze.co.jp".

[For those with @yahoo.co.jp addresses]

*How to cancel the setting to reject spoofed emails
Rejecting spoofed e-mails (Links to an external site)

[For those with @gmail.com addresses]

*How to set up to receive emails from "@gunze.co.jp"
Create email filter rules (links to external site)

[For those with @icloud.com/@me.com addresses]

Email addresses related to Apple are now being filtered out as spam.
As a result, there is a possibility that emails from our store may be deleted.
We apologize for the inconvenience, but please consider using a different email address.

<How to change your registered email address>
If you are a member, you can log in to your My Page and change your registered email address by going to "Confirm/Change Customer Information."
<How to confirm your order>
You can check your order history on your My Page.

We cannot ship on the same day. In principle, we will ship within 2 to 5 days after the order date. The number of days it takes to deliver the product to your destination will vary depending on the delivery address.

Some products are not eligible.
Products that are not eligible for return or exchange

Membership registration is mandatory for our store, so we ask everyone to register. Your information will be used for the purpose of product shipment, related after-sales service, campaign information, etc.
Membership registration process