About posting reviews and product Q&A
How reviews are posted
Let us know what you think!
- STEP 1Post a Review
- Write a product review
- STEP 2A review was published
- After submitting your review
It will take about 3 business days.
- STEP 320ポイントGET！
- At the time of posting
It will be issued.
The points you earn can be used on your next purchase.1 point = 1 yenIt can be used as.
In order to provide better products in the future, we want to cherish our relationships with our customers.
Please let us know your thoughts.
- *Reviews can only be submitted for products currently on sale in our store. Please note that reviews cannot be submitted for products after the sale has ended.
- *Product reviews allow customers to freely post their opinions and thoughts about the products they have purchased, but please note that the publication of reviews will be determined in accordance with our store's terms and conditions. Points will be awarded even if the review is not published.
- *The contents may be subject to minimal revisions.
- *All copyrights and other intellectual property rights and application rights after submission will belong to Gunze Limited.
How to submit a review
(1) Select the product you want to review
From the "Order History Details" page, select the product you want to review and press the "Post a review" button.
*Reviews can only be posted for products that are currently on sale.
(2) Enter your review
On the "Post a Review" page, enter your nickname, rating, comments, etc. and press the "Confirm" button.
(3) Check the review content
Please check that the information you entered is correct and then press the "Submit" button.
(4) Submission complete
Your review submission is now complete.
- please note
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Earning points
Product reviews allow customers to freely post their opinions and thoughts about the products they have purchased, but please note that the decision to publish the review will be made in accordance with our store's terms and conditions. Points will still be awarded even if the review is not published. The content may be revised to the minimum extent necessary. In addition, all copyrights and other intellectual property rights and application rights after submission will belong to Gunze Limited.
Timing of points issuance
Your review will be published when the page is published. (This will take approximately 3 business days.)
Points expiration date
Accumulated points can be used up to one year after the date they are awarded.
Check your points
You can check your points on "My Page".
*All reviews are eligible for points.
others
You can post reviews for all items you have ordered. However, you cannot post reviews for items that are no longer on sale. If you have purchased the same item in different colors or sizes, you can post reviews for each one. However, if you purchase multiple items of the same item (same size and color), you can only post one review.
Your points cannot be exchanged for cash or refunded. Your points cannot be transferred to others. There is no limit to the number of points you can accumulate. There is also no limit to the number of points you can use per order.
How to post a product Q&A
(1) Select the product you want to post a question about
Click the "Product Q&A" tab on the product page to display the input form.
(2) Enter the question you want to ask
Enter your question in the form and press the "Post a question" button.
(3) Submission complete
Your question submission is now complete.
- ※商品に対する自由なご質問を投稿いただけますが、すべてのご質問にはお答えしておりません。予めご了承ください。
- ※質問・回答の掲載にはお時間を要します。回答を要するご質問(入荷時期・注文方法など)やお急ぎの方はお問い合わせフォームへご連絡ください 。
- ※商品Q＆Aは、当店にてお客様よりいただいたご質問と、質問に対する当店の回答を商品ページに表示し、多くのお客様にお買い物をする際の参考にしていただくことを目的としたサービスです。
- *You can only post questions about products currently on sale in our store. Please note that you cannot post questions about products that have been discontinued.
- *The answers to the questions include personal opinions. We cannot guarantee all content, so please use them for reference only.
- *The contents may be subject to minimal revisions.
- *Answers to questions are based on the information available at the time of reply. Depending on the timing of viewing, the information may differ from the current situation. In addition, the content of the reply may be changed or deleted depending on changes in the situation after replying.
- ※質問に対する回答は、メール等でご連絡する場合がございます。
- *All copyrights and other intellectual property rights and application rights after submission will belong to Gunze Limited.
