About posting reviews and product Q&A

How reviews are posted

Submit a review

The points you earn can be used on your next purchase.1 point = 1 yenIt can be used as.
In order to provide better products in the future, we want to cherish our relationships with our customers.
Please let us know your thoughts.

• *Reviews can only be submitted for products currently on sale in our store. Please note that reviews cannot be submitted for products after the sale has ended.
• *Product reviews allow customers to freely post their opinions and thoughts about the products they have purchased, but please note that the publication of reviews will be determined in accordance with our store's terms and conditions. Points will be awarded even if the review is not published.
• *The contents may be subject to minimal revisions.
• *All copyrights and other intellectual property rights and application rights after submission will belong to Gunze Limited.

How to submit a review

(1) Select the product you want to review

From the "Order History Details" page, select the product you want to review and press the "Post a review" button.
*Reviews can only be posted for products that are currently on sale.

(2) Enter your review

On the "Post a Review" page, enter your nickname, rating, comments, etc. and press the "Confirm" button.

(3) Check the review content

Please check that the information you entered is correct and then press the "Submit" button.

(4) Submission complete

Your review submission is now complete.

please note

Earning points

Product reviews allow customers to freely post their opinions and thoughts about the products they have purchased, but please note that the decision to publish the review will be made in accordance with our store's terms and conditions. Points will still be awarded even if the review is not published. The content may be revised to the minimum extent necessary. In addition, all copyrights and other intellectual property rights and application rights after submission will belong to Gunze Limited.

Timing of points issuance

Your review will be published when the page is published. (This will take approximately 3 business days.)

Points expiration date

Accumulated points can be used up to one year after the date they are awarded.

Check your points

You can check your points on "My Page".

*All reviews are eligible for points.

others

You can post reviews for all items you have ordered. However, you cannot post reviews for items that are no longer on sale. If you have purchased the same item in different colors or sizes, you can post reviews for each one. However, if you purchase multiple items of the same item (same size and color), you can only post one review.

Your points cannot be exchanged for cash or refunded. Your points cannot be transferred to others. There is no limit to the number of points you can accumulate. There is also no limit to the number of points you can use per order.

How to post a product Q&A

(1) Select the product you want to post a question about

Click the "Product Q&A" tab on the product page to display the input form.

(2) Enter the question you want to ask

Enter your question in the form and press the "Post a question" button.

(3) Submission complete

Your question submission is now complete.
*It may take some time for your questions and answers to be posted.If you have a question that requires a response or are in a hurry, please contact us using the inquiry form.