About your order
How to order
Confirmation of your order
After your order has been accepted, a notification that your order has been accepted will be automatically sent to your registered email address.
For those who have not received the email
We apologize for the inconvenience, but please check your spam folder and email reception settings.
Notification when out of stock
Popular products and sales events, etc.If there is a large number of orders, depending on the timing, the product may be out of stock even after the order has been received.In that case, we will contact you again (by email or phone).
*Please note that the stock is not reserved when you add an item to your cart.
Cancelling or changing your order
We sincerely apologize, but unless it is unavoidable,Once an order has been placed, it cannot be cancelled or changed (such as changing the product or delivery address).We apologize for the inconvenience, but we will only accept returns and exchanges after the product arrives.
*The customer will be responsible for the return shipping fee.
How to cancel
Please select the "Order ID" you wish to cancel from "Order History" on your My Page.
If there is a "Cancel this order" button on your order history details page, you can cancel your order.
Please press the "Cancel this order" button, select the reason for cancellation, and then press the "Cancel" button.
A message will appear asking "Do you want to cancel your order?" Click "OK" to complete the cancellation.
- *If the button has disappeared, your order cannot be cancelled as it has already been prepared for shipment.
Arrival notification email
If the product you want is out of stock, you can sign up to receive email notifications when it becomes available.
Select the product you want and click "Notify me when it arrives" to complete your email notification request.
We will notify you by email when the product arrives.
- please note
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- To apply for arrival notifications, you must register as a member.
- We do not guarantee availability or purchase.
- Even if you request an arrival notification, we may not be able to contact you if the item is not in stock.
- If the item is sold out after the notification, please apply again if you would like to be notified of future stock availability.
Pre-order items
About ordering pre-order items
- We accept pre-orders for products marked as "pre-order items" on the product page.
- Pre-order items cannot be ordered together with regular items. However, if the item is marked as a "pre-order item," you can order them together.
- Pre-order items may end once they are sold out.
- Pre-ordered items may be sold as regular items after orders have closed.
Payment Method
- When making a reservation, payment can be made by credit card or cash on delivery.
- Please note that pre-order items cannot be paid for with PayPay.
- For orders paid by credit card, payment will be processed at the time of shipment.
Delivery Schedule
- Pre-ordered items will be shipped after the item arrives. Please check the "Expected Delivery Date" on the product page before placing your order.
- The "estimated delivery date" may be subject to change due to shipping circumstances.
- You can specify a delivery time, but we cannot specify a delivery date.
- We will contact you by email as soon as the product has been shipped.
Displaying original price of discounted items
When displaying dual prices using a comparison price on each product page on this website, the comparison price for discounted products is based on the suggested retail price set by our company.
However, for brands and products Limited edition such as the GUNZE, where the comparison price is displayed as "※Our regular price", the comparison price will be the price that has been sold on our website for a considerable period of time recently.
