Delivery Information

Delivery time

Normally, orders will be shipped within 2 to 5 days from the date of order via Yamato Transport from our shipping center in Tochigi Prefecture.
The number of days it takes for delivery to your destination will vary depending on the delivery area.

• *Delivery may be delayed due to business hours, such as Golden Week, Obon, New Year's holidays, inventory, and system maintenance.
• *Delivery may be delayed depending on stock availability, traffic conditions, weather, etc.

If your order is not urgent, we recommend the "Slow Delivery" option.
If you specify a delivery date a little in the future, we will give you points.

• *Please note that points awarded through the Yukkuri Delivery Service have an expiration date.
• *The number of points awarded, expiration date, and target date settings may change.
• *Points will be awarded on the shipping date of your purchased item.

What is Slow Delivery Service? >>

postage

*This may change depending on events, etc.

please note

• Please note that we do not offer combined shipping services.
• If you place separate orders (packages with different order numbers), the items will not be shipped together, and if each order is less than 7,000 yen (tax included), shipping charges (460 yen) will be added to each order, so we ask that you place your orders together.
• Please note that if you order products using the bulk purchase discount, all-you-can-eat discount, or set discount, shipping charges (460 yen) will be added to the total amount after the discount is applied.

Kuroneko Yu-Packet shipping fee

Pick up at convenience stores and Yamato Transport offices

Items ordered from Gunze Store can be picked up at convenience stores and Yamato Transport offices nationwide.

Available stores

You can pick up your order at Family Mart, Daily Yamazaki, New Days, Popura, Seikatsu Saika, and Yamato Transport offices.

• *Pickup cannot be done at PUDO stations.
• *Some stores are not eligible.

Ineligible orders

If you select the following options on the order screen, an error message will appear and you will not be able to place the order.

• Orders with a desired delivery date

  

• Orders where the payment method is "cash on delivery" (credit card payment/PayPay payment is available)

  

• Orders for which Kuroneko Yu-Packet is available and the delivery method is selected as "Kuroneko Yu-Packet"

  

• Large quantity orders (if this is not possible, we will ship to your home instead)

how to order

1. Once you have added the items to your cart, click "Proceed to Checkout"
2. Click "Change" for delivery address

   

3. Check "Convenience store pickup" and click "Select pickup location"

   

4. The search screen for the store where you want to receive the item will be displayed.
   To search for the area where you want to receive your order by postal code, enter the postal code and click "Search."
   If you want to choose from the map,→Select from addresses other than those listed above"Please click on the

   

5. Check the map displayed and select a location from the list displayed at the bottom.

   

6. Once you have selected your store, click "Set and proceed to confirm your order."

   

7. If there are no errors in your order, click "Confirm Order" to complete your order.

Receiving method

Yamato Transport will deliver to the convenience store or office of your choice.
Once the product has arrived at your designated store and is ready for collection, you will receive a "Delivery Completion Email" from Yamato Transport.
Please check the tracking number (inquiry number) and authentication number required for receipt.
You can also check the invoice number (inquiry number) and authentication number from your My Page "Order History" section.

please note

It will be sent to the email address registered with your membership.
「mail@kuronekoyamato.co.jp」からのメールが受信できるようにドメイン設定をお願いいたします。

please note

• We cannot change the delivery address after an order has been confirmed. Please cancel your order and place it again.
• The day the product arrives at the convenience store or office is counted as the first day, and the product will be stored until the third day, but will be returned to us on the fourth day. In this case, your order will be "cancelled." Please collect the product by the storage period stated in the notification email after it arrives.
  *The storage period cannot be extended.
• If you do not receive a "Delivery Completion Email" from Yamato Transport, you can check the shipping slip number (inquiry number) and authentication number required for receiving the package from your My Page.
  Please check your order details by going to My Page - Order History - Clicking on your Order ID.
  *The effect will be reflected after the product arrives at the convenience store or sales office.

If you have any questions, please contact us using the inquiry form.
https://www.gunze.jp/store/contact/contact.aspx
*Our inquiry desk is closed on Saturdays, Sundays, and holidays, so we will respond to you within two business days, excluding holidays.
(Business hours: Weekdays 10:00-17:00 *Excluding New Year's and summer holidays)

packing

Everything is carefully packaged by hand.

Gift wrapping

Gift wrapping service is available atfreeThere are two types of wrapping available:

Wrapping image

• 

• 

  Gift sticker
  I will give you

*The color and specifications of the sticker may change.

please note

• If the sender and the recipient are different, or if you have selected gift wrapping, we will issue an invoice without the price listed. (If you need a receipt, please let us know and we will mail it to you separately.)
• Please note that when shipping to an address other than your own, payment must be made by credit card.
• Please note that we cannot change to gift wrapping after your order has been completed.
• If you request gift wrapping, eco-packaging is not available.

Receiving your goods

If you refuse to accept deliveries, are absent for an extended period of time, or continue to resend deliveries for personal reasons, we may restrict your use of our store.

If the product is not received within the storage period set by the shipping company (7 days for cash on delivery, 10 days for prepaid) from the date of arrival at the delivery store, the product will be returned to our store and will be considered "cancelled."
If you would like your order re-delivered, please place a new order.
Please note that we may charge you a fee for the return shipping.

please note

• Shipping charges for forwarding to another address after the product has been shipped may be charged to you upon delivery.
• As of June 1, 2023, Yamato Transport's free forwarding service has ended. Therefore, if you change the delivery address after the product has been shipped, the shipping fee will be charged to you. Please make sure that the delivery address is correct before placing your order.