Contact Us
Inquiry about online sales service
Arrival schedule / How to order / Returns, etc.
Inquiries regarding product dimensions, materials, and stores that sell products
商品について詳しく知りたい
お店で買えるか聞きたい
グンゼストアへのお問い合わせ
Contact us via form
Inquiries via the form are accepted 24 hours a day. As the inquiry desk is closed on Saturdays, Sundays, and holidays, we will reply to customers within two business days, excluding holidays. In addition to email, we may also respond by phone. (Business hours: Weekdays 10:00-17:00 *Excluding New Year's holidays and summer holidays)
Please select and fill in the required items below, and then click "Next" to proceed. If there are no errors in the content, please click "Send with this content" to send the form.
*If you have forgotten both your email address and password, please select "Other" under "Type of inquiry" and contact us. We will reply to you by email.
Inquiries regarding Gunze products
For inquiries about Gunze products, please contact our Customer Service Center. Please choose the method of inquiry from the options below.
Contact by email
グンゼ製品に関するメールでのお問い合わせは、24時間お受けしております。メールへのお返事は、土・日・祝日は休業日のため、休業日を除く、2営業日以内に返信させていただきます。（営業時間：平日9:30～16:00 ※年末年始・夏期休暇を除く）
Toll-free inquiries
グンゼ製品に関するフリーダイヤルでのお問い合わせは、9:30～16:00の受付となります。（月曜日～金曜日（祝日、年末年始などの休暇を除く））
*Please note that we will be recording your call in order to improve our customer service. Thank you for your understanding and cooperation.
- Toll-free number [Customer Service Center]:
- 0120 -
167874
