User Guide: Membership Registration and Customer Information

Important points regarding membership registration

Each customer is limited to one membership registration ID.

Only one email address can be registered.
If we determine that a person has registered multiple memberships or engaged in other malicious activity, we may suspend their use of all services without notice.

*We are unable to accommodate requests for point transfers.

About device-dependent characters

Model-dependent characters are characters that depend on the type of computer or environment (OS) and may cause garbled characters when displayed in a different environment.
In addition to Roman numerals, there are abbreviated characters and half-width katakana. If the information you enter contains device-dependent characters, it may not be possible to register the name correctly. Please be careful as these characters are often used in apartment and building names.

Regarding changes to the new carrier plans "ahamo", "povo" and "LINEMO"

If you change to one of the new pricing plans offered by various companies from March 2021, such as NTT Docomo's "ahamo," au's "povo," or LINE and SoftBank's new brand "LINEMO," you will not be able to use your carrier email address.
If the email address registered with Gunze Store is set to one of the carrier email addresses listed below, after changing to the new carrier plan, you will no longer be able to receive emails from Gunze Store regarding orders, password resets, newsletters, etc.
Before changing to the new rate plan, please change your registered email address to a different one (Yahoo! Mail, Gmail, etc.).
Click here for details

Membership registration process

1. Your basic information

Please enter your information required for membership registration.
Your name, address, phone number, and other information will be required to contact you and deliver your product.

After filling out each item, please read the "Terms of Use" and, if you agree, check "I agree to the Terms of Use" and press the "Proceed to Confirmation Screen" button.

2. Confirm your input

Please check that the information you entered is correct and if it is correct, press the "Register" button.
If there is anything you wish to correct, press the "Back" button and enter the correct information on the next correction screen.

3. Registration complete

Your membership registration is complete here.

About Membership

Membership rank

Past yearin,Total purchase amount is 10,000 yen or more (tax included)To become andBecome a "Premium Member"!

*Ranks are updated on the 1st of every month (including holidays).
*Your rank will be upgraded on the 1st of the month following the date of the order in question.
*Purchases made at directly managed stores are also counted towards your membership rank.

Benefits

Earn double the points when shopping!

*If there is a campaign for doubling points at the time of ordering, the higher multiplier will take precedence. All members will receive the same points rate.

Exclusive benefits for premium members will be sent to you via email!

*Delivery is only available to newsletter subscribers.
*Deliveries will be irregular.
*We cannot answer inquiries regarding delivery times.

We are pleased to announce a secret campaign exclusive to our premium members!

*Campaigns are irregular. We cannot answer inquiries regarding campaign timings.

please note

All members will receive 20 points for each review they post.
Points used will not be counted towards your membership rank.
If a return or cancellation occurs, it will not be counted towards your membership rank calculation.
Click here for more information on points

Login/My Page

When purchasing a product, you will need to log in to verify your identity.
To log in, you will need your registered email address and password.
By logging in, you can use the following services on your My Page.

Confirm and change customer information (basic information such as address, password change, email newsletter delivery settings, etc.)
View and change your delivery list
Check your friend's information
Check your order history
View your favorite products and brands
Check the arrival notification list
Unsubscribed
Such

Log in here

What is the Favorites feature?

After selecting the color and size you want, you can register the product as a favorite. You can then select and purchase the product from the "Favorites List" on your My Page, eliminating the need to go through the trouble of searching for the product.

How to register

There are two ways to register.

Register from the product details page

On the product detail page, select your favorite color and size.
Press the "Add to Favorites" button.

How to purchase from your favorites

Click on the favorites icon on the top right of the page.
- *You must log in to view your registered details. If you are a first-time user, please register as a member.
- *If you are logged in, you can also check it from the "Favorites List" on your My Page.
You can purchase the product by pressing the "Add to Cart" button on the product you want to purchase from your "Favorites List."
- *Depending on when you purchase, the item may be out of stock.

Forgot your password? Reset your password

On the login page, click on "Forgot your password? Click here to reset your password" and enter your registered email address. When you press the "Send" button, an automatic email will be sent to you. Please follow the instructions in the email to reset your password.

If you have forgotten your password or would like to reset it, click here

please note