Payment

Credit card payment

The following credit cards are accepted:

• All payment methods are one-time payments only.
• Bonus payments are not available.
• Cards issued overseas may not be accepted.
• If we determine there is a problem with your credit card usage, we may cancel your order.
• If you are a minor, please consult with your guardian and place the order in their name.
• The withdrawal will be made from the following month onwards. For details, please check your card statement.

If you use a debit card, the payment may be debited at the same time as your order.

If we are unable to process your card for any of the following reasons, we may contact you by email or phone.
Please note.

For orders where the payment amount exceeds a certain amount and quantity, we may call you to confirm.
Please note that products will be shipped once identity verification has been completed.
In addition,If we are unable to contact you to verify your identity within one week of placing your order, we may cancel your order.

About 3D Secure 2.0

Our store has implemented a "personal authentication (3D Secure 2.0)" service to prevent fraudulent use of credit cards by third parties.

What is 3D Secure 2.0?

This is an identity authentication service that makes credit card payments for online shopping more secure.
Your identity is verified by entering a password or one-time code issued by each card issuer to prevent fraudulent use.
You may need to register with your credit card company in advance.

If an error occurs during payment

• Please check that the details you entered, such as your credit card information and the password for the identity authentication service "3D Secure 2.0", are correct.
  If you receive an error even though the information you entered is correct, please contact your credit card company.
• If you use a credit card that requires registration for the identity authentication service "3D Secure 2.0" and are unsure whether you have registered, please contact your credit card company to check your registration status.
• If you are in a hurry, please consider using a different credit card or payment method.

Cash on delivery payment

• The cash on delivery agent is Yamato Transport (Kuroneko Yamato).
• When you receive your order, please pay the delivery charge (cash only) to the driver who delivers it.
• The cash on delivery fee isFree nationwideIt is as follows.*We will cover the cash on delivery fee.
• After your order is confirmedIt is not possible to change to credit card payment.
• We cannot deliver to any address other than the one listed in your basic information.

Amazon Pay payment

• Amazon Pay is a payment service that allows you to make payments using the address and payment information registered in your Amazon.co.jp account. (No fees)
• You can use the information registered in your Amazon account (customer information, shipping address information, credit card information, etc.) to make shopping and membership registration smooth.
• Even if you use Amazon Pay, you must register as a Gunze Store member.
• For any questions or inquiries regarding Amazon Pay, please also see the following page. (Links to an external site)
  https://pay.amazon.co.jp/help/201754640
　

Notes on Amazon Pay payments

• Guest purchases cannot be made using Amazon login.
• Amazon points will not be awarded.
• Amazon Points cannot be used to pay at Gunze Store.
• If you wish to take advantage of Gunze Store coupons, points, and other benefits, you will need to register as a Gunze Store member and log in in advance.
• Please log in before pressing the "Confirm Order" button.
  *Please note that if you do not log in, you will not be able to use the benefits even if you are registered as a member.
• Depending on the status of your registered credit card, you may not be able to use this service.
• If you select Amazon Pay, the delivery address will be the one registered with Amazon Pay.
　

PayPay payment

• PayPay is a cashless payment service operated by PayPay Corporation.
• For detailed instructions on how to pay with PayPay, please see the following page. (Links to an external website)
  https://paypay.ne.jp/guide/net-service/
• For any questions or inquiries about PayPay, please also see the following page. (Links to an external site)
  https://paypay.ne.jp/help/

Notes on PayPay payments

Once payment is completed with PayPay, the page will automatically change to the payment completion page on this website.
It may take several seconds for the screen to change, so please wait without switching apps or screens.

If you do not return to the payment completion page of this site from the PayPay app after completing the PayPay payment, the payment may be canceled. If the payment is canceled, the bonus that was scheduled to be awarded will be forcibly canceled even if you win the prize. Please note that we cannot restore the bonus under any circumstances.

If you are not automatically redirected to this website after completing your PayPay payment,
The purchase will be completed in about 10 minutes, so please wait a while before checking your order history.

Issuance of receipts

We include a packing slip with the product.

If you require a receipt, please check the "Notes" below and then contact us using the inquiry form with the following information:

※"Cash on delivery payment" "Full payment with points"In principle, we do not issue certificates to those who:

*Receipts issued by our store are written in a "qualified simplified invoice" format that complies with the invoice system.
If you require documents under the invoice system, please contact us and we will issue a receipt.

*We cannot issue separate receipts for only some of the items.

• Receipts are issued for each order, so we are unable to issue receipts that only list the prices of some items.
• If you would like to have a ticket issued for each product, please place a separate order.

please note

① Customers who purchase using credit card payment/PayPay payment

We will mail it to you once the product has been delivered.

② Customers who purchase using points

If you pay the full amount with points, we cannot issue a receipt.
In addition, if you pay part of the amount with points,Amount deducted from points usedIt will be issued in.

3. Customers who purchase with cash on delivery

As a general rule, we do not issue receipts for orders paid on delivery. When you receive your package, the Yamato Transport delivery person will hand it over to you in exchange for the payment.The "receipt" on the Yamato Financial Co., Ltd. (Takkyubin Collect) delivery slip is the official receipt under accounting regulations.
In addition, the "revenue stamp fee" required when paying an amount over 50,000 yen is paid separately by our company, so there is no affix. There is a note saying "Approved by Kyobashi Tax Office for stamp tax return payment."

● Customers who wish to have a receipt issued with their company name, organization name, etc.

When placing an order, please register your name as your "company name/organization name." The name of the recipient will be used as the addressee on the receipt.

• *Please change your registration information from your My Page.

●Customers who wish to receive a receipt issued by our company

As a general rule, we do not issue certificates, but we will arrange for them to be issued only in unavoidable circumstances, following the procedure below.

1. Please contact us with the following items:
   "Order number", "mailing address" on receipt, "name" and "notes"
   • *If no "Notes" are specified, the voucher will be issued for "clothing."
2. Please send the original cash on delivery receipt to our store by mail.
   • *Please note that you will be responsible for any postage costs incurred when sending items to our store.
3. After we receive your cash on delivery receipt, we will mail you another receipt with the delivery completion date within 1 to 10 days.